Refunds & Return Policy
Our store General Item Return Policy - In most cases, items shipped from our store can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. However, we can reship another product to the same address if it is damaged during transit.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
3 DAY PRODUCT GUARANTEE
Did your item arrive damaged or not working? If so you are protected and can make a claim, the procedure is outlined below.
- Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
- We will review the claim and contact you if we need more information.
- If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back to Our store?
Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, Paypal or any original method of payment, within a certain amount of days.
Order Cancellation
Customers have 4 hours to cancel their order if they change their mind for any reason. Unfortunately, we cannot cancel orders once they are processed within 4 hours to be dispatched. We try do dispatch orders the same day for most our customers, therefore, it is difficult to recall an order that has already been dispatched to its destination address.
If you are unsatisfied with your order – please contact our support team at support@magiclush.com and we will do our best to assist you.
